Refund Policy

At Kovat (accessible via www.kovat.shop), we hold consumer confidence, fair trading integrity, and absolute transactional transparency as our highest operational values. This statutory Return & Refund Policy sets forth the comprehensive legal framework, timelines, and mandatory workflows governing order reversals, physical product returns, and fiscal realignments executed by consumers residing within the United States.

The Kovat brand interface, technical checkout environments, and international distribution pipelines are owned, legally administered, and comprehensively backed by ASSEMBLY LABEL RETAIL PTY LTD, an incorporated commercial proprietary enterprise limited by shares under the Corporations Act 2001 and taken to be registered in New South Wales, Australia (Australian Company Number: 612 004 225). All consumer protection structures enforced herein are designed to eliminate friction and provide a perfectly transparent, risk-free purchasing journey.

1. The 30-Day Statutory Eligibility Window

We provide consumers with a full 30 calendar days to evaluate their purchase. This eligibility lifecycle initiates automatically on the precise numerical calendar date your parcel is marked as officially "Delivered" by the designated carrier's tracking registry logs. Once this 30-day structural window has run its full course, Kovat is legally unable to extend currency refunds, inventory exchanges, or store credits.

2. Mandatory Product Condition Standards

To qualify successfully for a verified return and последующий full currency reimbursement, returned items must comply with our strict quality control rubrics upon physical arrival back at our regional operations terminal:

• The item must remain entirely unused, unaltered, unwashed, and free from any traces of localized cosmetic wear, domestic perfumes, or environmental debris.
• The product must be securely enclosed inside its original factory product packaging box, containing all pristine accompanying documentation manuals, component inserts, and product tags intact.

3. Zero-Cost Financial Matrix (No Hidden Charges)

To satisfy Google Merchant Center fair billing standards and completely remove the threat of "Misrepresentation" enforcement, Kovat explicitly formalizes its zero-fee policy structure below. Consumers will never be penalized with hidden operational deductions:

4. Step-by-Step Return Authorization Workflow

To trigger an official return transaction, consumers must strictly implement our standardized, secure administrative sequence. Please do not attempt to drop off or return parcels to the historical logistics fulfillment address printed on your exterior mailing label; our systems cannot index or trace unverified drop-offs.

• Step 1 - Digital Intake: Transmit an explicit electronic request to our consumer care unit at support@kovat.shop. Your message must clearly indicate your 4-digit or 5-digit Order ID, full purchasing name, and a clear description of the specific inventory assets you intend to return. For broken or defective ceramic components, please attach photographic records to expedite immediate verification.
• Step 2 - Label Procurement: Upon rapid administrative validation (guaranteed within 24 business hours), our desk will generate and issue a digital, prepaid shipping label direct to your email inbox. This document will contain full priority transit routing.
• Step 3 - Packing and Courier Handoff: Securely enclose the items within their original structural boxing to prevent transit breakage. Affix the printed prepaid shipping label cleanly to the exterior of the parcel, and surrender the box to your closest authorized logistics courier facility.

5. Mandatory 10-Day Refund Realignment Window

Once your returned inventory bundle arrives physically back at our corporate processing depot, our quality assurance team conducts a standard inspection cycle within 3 business days to confirm original state integrity. An automatic confirmation email will immediately log the outcome of this inspection.

• Authorized Approval: Following successful physical assessment, your financial refund will be executed instantly.
• The 10-Day Processing Window: The captured transactional funds will be entirely reversed and reallocated back to your original method of payment (e.g., Visa, Mastercard, American Express, PayPal, Apple Pay) within a maximum timeframe of 10 business days.

Please note that individual domestic banking groups, credit cart issuers, and digital wallet networks may require an independent clearing window of 2 to 5 business days to clear the reversed funds and post them into your statement ledgers.

6. Order Modification & Cancellation Limits

Because our Shopify architecture coordinates with automated logistical fulfillment nodes, order modifications or full cancellations can only be executed within a strict 6-hour window following checkout confirmation. If 6 hours have transpired, the package has already entered our physical transit pipeline, and the consumer must utilize the standard 30-day free return framework upon parcel arrival.

7. Statutory Corporate Governance and Contact Authenticity

This policy framework is legally enforced, maintained, and structurally governed under the judicial frameworks of the State of New South Wales, Australia. For any accounting disputes, late refund tracings, or corporate compliance inquiries, please engage our validated headquarters directly:

• Brand Storefront: Kovat (www.kovat.shop)
• Parent Legal Entity: ASSEMBLY LABEL RETAIL PTY LTD (ACN: 612 004 225)
• Date of Corporate Inception: April 21, 2016
• Primary Support Inbox: support@kovat.shop
• Corporate Hotline Number: +61468255270
• Registered Physical HQ Address: Unit 6, 5 Johnson Rd, Maylands, WA 6051, Australia