Shipping policy
Thank you for shopping at Kovat (accessible via www.kovat.shop). We are committed to providing our customers in the United States with a transparent, reliable, and secure shopping experience. This Shipping Policy details our transit times, handling procedures, and operational protocols.
Our website and online store are proudly owned and legally operated by ASSEMBLY LABEL RETAIL PTY LTD (Australian Company Number: 612 004 225), registered in New South Wales, Australia.
Currency: United States Dollar (USD)
Shipping Cost: Free Shipping (No minimum purchase required, no hidden handling fees, and no taxes added at checkout).
1. Order Processing, Transit, and Cut-off Times
To ensure clarity and avoid any misrepresentation, please review our strict timeline structure calculated in Business Days (Monday through Friday, excluding weekends and federal holidays):
- Order Cut-off Time: 5:00 PM (EST - Eastern Standard Time / GMT-05:00)
- Handling Time (Order Processing): 1 - 3 Business Days. Orders placed before 5:00 PM EST will begin processing within the same or following business day. During this timeframe, we conduct quality checks, secure packaging, and hand over parcels to our logistics courier.
- Transit Time (Delivery Time): 7 - 13 Business Days. This is the duration from the moment the package leaves our international fulfillment center to the arrival at your designated shipping address within the United States.
2. Total Estimated Delivery Time
The total estimated delivery window for any order placed on Kovat is the sum of our handling time and transit time:
Total Estimated Time: 8 - 16 Business Days
Please note that any unforeseen logistics delays (such as extreme weather anomalies, national customs clearance congestion, or courier strikes) are rare, but we will proactively notify you via email if your package encounters an exception.
3. Shipment Tracking and Confirmation
Once your order has been successfully packaged and dispatched from our facility, a shipment confirmation email will be generated automatically and sent to your registered email address (support@kovat.shop will appear as the sender). This email will contain your unique tracking number and direct tracking links via major shipping carriers (such as USPS, FedEx, or DHL SmartMail).
Please allow 24 to 48 hours for the tracking status to update on the carrier's portal after receiving the tracking link.
4. Address Corrections and Package Redirection
It is the customer's responsibility to provide a complete and accurate delivery address. If you notice an error in your shipping details after checkout, please notify us immediately at support@kovat.shop within 12 hours of order placement. Once a package has been processed and handed over to the carrier, we are legally unable to modify the destination address or reroute the delivery.
5. Damaged, Lost, or Missing Packages
If your tracking information indicates that your package was "Delivered" but you have not received it, please check with family members, neighbors, or your local post office prior to reaching out to us. If a package is officially deemed lost in transit by the carrier, we will organize a full replacement or full refund at no additional cost to you.
If your item arrives physically damaged during transit, please take photographs of the exterior packaging and the damaged goods, and contact our customer care team within 48 hours of delivery.
6. Contact and Corporate Details
For any questions regarding your shipment or logistics status, please communicate directly with our dedicated consumer support team:
Store Name: Kovat
Legal Operator: ASSEMBLY LABEL RETAIL PTY LTD (ACN: 612 004 225)
Customer Support Email: support@kovat.shop
Direct Contact Hotline: +61468255270
Administrative & Contact Address: Unit 6, 5 Johnson Rd, Maylands, WA 6051, Australia